5. Product Handover & Shipping
5.1. The Buyer is entitled and obliged to collect the ordered and paid Product within the deadline specified in the order confirmation, either at New York Dental’s headquarters or at the delivery address provided by the Buyer.
Any packaging and delivery costs related to shipping the Product are borne by the Buyer.
5.2. If the Buyer fails to collect the Product and requests redelivery, New York Dental will charge shipping costs again, even if the original order included free shipping. In such cases, the full price of the order and the redelivery fee must be prepaid.
5.3. Upon receiving the Product, the Buyer is obligated to check the quantity and condition of the ordered and paid items. Any shortage or visible defect must be documented in a report signed by both Parties.
5.4. The Buyer is entitled to refuse receipt of the Product if it is visibly different from the specifications listed on the Website at the time of ordering.
5.5. New York Dental stores the Product free of charge for 5 (five) days. After this period, the Product can only be collected upon payment of a storage fee equal to 5% of its gross price.
5.6. Upon handover, New York Dental provides the Buyer with all necessary documents in Hungarian to ensure proper use of the Product.
5.7. The risk of loss or damage passes to the Buyer at the moment of documented delivery.
5.8. The Buyer is not entitled to resell the Product in the commercial market.
5.9. For orders placed through the webshop or via phone/email, if the requested products are in stock at our Budapest facility, we can fulfill delivery within 2–5 (maximum 5) business days to the countries listed below. All products displayed in the webshop are held in stock. In case a product is not available in stock, we need to order it from the manufacturer overseas, in which case the delivery time is 2–3 weeks from the date we place the order.
# | Szállítás** | Utánvét | Kezelés |
---|---|---|---|
Személyes átvétel* | Ingyenes | 0 Ft | 0 Ft |
GLS csomagpont** | 1590 Ft -tól | 500 Ft | 0 Ft |
GLS házhozszállítás | 2990 Ft -tól | 500 Ft | 0 Ft |
MPL csomagautomata** | 990 Ft -tó | 500 Ft | 2500 Ft |
MPL csomagpont** | 990 Ft -tól | 500 Ft | 2500 Ft |
MPL házhozszállítás | 1990 Ft -tól | 500 Ft | 2500 Ft |
5.10. International delivery via GLS courier service. Packages over 40 kg cannot be delivered. Delivery time is 2–8 business days from the date the package is handed over to the courier. Cash on delivery is not available for international shipments!
5.11.1. Shipping rates to Slovakia:
Weight | <10 kg | <20 kg | <40 kg |
---|---|---|---|
Shipping fee | 12 EUR | 13 EUR | 17 EUR |
5.11.2. Shipping rates to selected EU countries (Poland, Slovenia, Croatia):
For some islands belonging to Croatia, delivery is managed via the GLS partner network. In such cases, the maximum weight limit is 10 kg. Please consult GLS customer service before placing your import order.
Weight | <10 kg | <20 kg | <40 kg |
---|---|---|---|
Shipping fee | 14 EUR | 16 EUR | 22 EUR |
5.11.3. Shipping rates to EU Zone 1 (Austria, Czech Republic, Romania):
Weight | <10 kg | <20 kg | <40 kg |
---|---|---|---|
Shipping fee | 23 EUR | 28 EUR | 37 EUR |
5.11.4. Shipping rates to EU Zone 2 (Poland, Germany, Belgium, Netherlands, Luxembourg, Liechtenstein, Bulgaria, Switzerland):
Weight | <10 kg | <20 kg | <40 kg |
---|---|---|---|
Shipping fee | 24 EUR | 32 EUR | 42 EUR |
5.11.5. Shipping rates to EU Zone 3 (Denmark, Vatican City, Italy, France, Monaco, United Kingdom, Northern Ireland, Ireland):
Weight | <10 kg | <20 kg | <40 kg |
---|---|---|---|
Shipping fee | 38 EUR | 43 EUR | 60 EUR |
5.11.6. Shipping rates to EU Zone 4 (Lithuania, Latvia, Spain, Sweden, Estonia, Malta, Turkey, Norway, Greece, Portugal, Finland, Cyprus):
Weight | <10 kg | <20 kg | <40 kg |
---|---|---|---|
Shipping fee | 50 EUR | 97 EUR | 133 EUR |
5.11.7. Shipping rates to EU Zone 5 (Serbia, Bosnia and Herzegovina, Montenegro, Iceland, Albania, North Macedonia, Malta, Turkey, Cyprus, Kosovo, Faroe Islands, Andorra, Gibraltar):
Weight | <10 kg | <20 kg | <40 kg |
---|---|---|---|
Shipping fee | 190 EUR | 297 EUR | 462 EUR |